Emergency Preparedness Response Course (EPRC) 2025 – 400 Free Practice Questions to Pass the Exam

The term "business continuity" primarily refers to the strategy for ensuring that business operations can continue during and after a disaster. This encompasses a comprehensive approach that includes planning for various types of disruptions, whether they are due to natural disasters, technological failures, or other unforeseen events.

Business continuity planning involves identifying critical business functions, assessing risks, and implementing measures to ensure that essential operations can be maintained or quickly restored. This can include creating backup systems, defining roles and responsibilities, and establishing communication plans to keep stakeholders informed.

The other choices do not encapsulate the comprehensive nature of business continuity. While recruiting and retaining staff is important for a healthy business environment, it does not specifically relate to the continuity of operations during a crisis. Similarly, while customer service is necessary, the focus of business continuity is broader, aiming at overall operational resilience rather than just customer interaction during crises. Lastly, evaluating employee performance pertains to workforce management rather than maintaining business functionality in the face of disruptions.